Troubleshooting¶
| Problem | What to try |
|---|---|
| After Grant access, the setup shows an error | Check the address is exactly https://<cloud-address> (no /remote.php/…, no typos). Delete the half-created account under Settings → Accounts and try again. If it still fails, contact support. |
| The browser login page does not open | Make sure a browser is installed and set as the default browser. |
| Calendar or contacts are empty | In the account settings, check that the calendars/address books are ticked, then tap Sync now. In the Calendar app, check that the calendars are switched on. |
| New appointments/contacts don't appear on the computer | They were probably saved to Phone/Device. Set the Nextcloud account as default (see Calendar, contacts and tasks) and move the entries. |
| Sync stops after a while | Allow the sync app to run in the background: Settings → Apps → Account Manager / DAVx⁵ → Battery → Unrestricted. |
| Mail: "authentication failed" | Check the username is the full email address. If you use an app password, check it was copied completely, or create a new one. |
| Mail: cannot send | Check the outgoing server settings (port 465 SSL/TLS or 587 STARTTLS, authentication on). |
Still stuck?¶
Contact support and tell us your phone model, what you tried and what error message you saw (a screenshot helps).